Shipping FAQ's

Jessica Trotter Designs can ship anywhere you are!

 

Orders placed online are shipped in 1-3 days after order has been made and fulfilled. 

FREE SHIPPING with purchases over $100

 

At checkout please select your preferred shipping (Covid-19 may delay packages-We apologize for any inconvinience):

CANADA

Regular post 

$12 flat rate -- 7 to 14 business days

USA

$18 flat rate -- 7 to 14 business days once shipped.​

International

$25 flat rate -- 14 to 30 business days once shipped.

I want to take a workshop, do I need shipping?

We do offer free shipping for anyone purchasing a ticket to a workshop.  please choose the workshops- Non appliacable option for anyone who will be attending my workshops in Kingston, Ontario, CAN.

Washing FAQ's

How do I wash my fabric?

Use phosphate free detergent to keep the fabric vibrant.

Cool water on a delicate or gentle machine wash.

Wash with like colours or seperately.

Tumble on low tempreture briefly, then take out or lay flat to dry.

Iron if needed.

How do I wash my shirt and/ or Pillow cover?

Use phosphate free detergent to keep the fabric vibrant.

Cool water is recommended. 

Wash with Like colours if possible.

Tumble on regular or lay flat/ hang to dry.

Iron on low setting if needed.

Return FAQ's

Can I return my fabric or article of clothing after I have recieved it in the mail?

We do not accept any returns nor do we give refunds on any CUT FABRIC that has already been delivered. It has been cut to your requested measurement and can no longer be sold again. 

We do not accept any refunds for articles of clothing. However, we can either exchange your item for a new size or you'll get store credit to use on other items. You may contact us with in regards to any questions with exchanges. 

Can I change or Cancel my order?

You can contact us by email if you decide to go with another shop option or want to cancel your order but it must be done WITHIN 12 HOURS after purchase.

What if my Items have damages?

We closely monitor our fabric and designs for any imperfections. However, if there are imperfections NOT caused by mail courier, then we can gladly resend you the equivalent of your purchase that was damaged. We ask that you take a photo of the damage and send it to us via email so we can see it.  

If I signed up for a workshop and I cant attend anymore, How much of a notice do I need to give ?

If you have already paid for a workshop, you need to give 48 HOURS NOTICE if you cannot attend.

 

Once given, we can give you store credit for any other workshops going on or in the future. Or we can give you store credit for any of our products.

 

We sadly do not give refunds. Lot's of prep goes into a workshop and we lose out when people drop out unexpectedly.

If you have a question that is not on this list and would like to know, please contact us. We would love to answer any questions you may have!

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© 2016 Jessica Trotter Designs.